Delivery and Shipping Policy

Delivery & Shipping Policy

We ship and deliver all our products across Australia and New Zealand daily! So please get in touch with us for an exact shipping rate, or use the shipping calculator at the 'Checkout' stage.

If you have any questions or want advice on products for your studio or gym, please call (08) 8387 3985 or send us an email here 

SHIPPING FAQ'S

Q: Do you ship outside of Australia?

A: Sorry no, Southern Fitness Wholesale does not ship outside of Australia.

Q: How much is delivery?

A: Delivery for most items can be calculated using the websites shipping calculator. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products. If you feel that this isn't accurate, please contact us and we can give you a custom quote; we always want what is best for our customers! :)

Q: Why is the shipping calculator not working?

A: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. We can still deliver to your address, however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. To get a custom freight quote, please contact us and we will then calculate the most economical freight option for you.

Q: What shipping methods do you have available?

A: We send small size items via Australian Post, APD Parcels or Toll IPEC. Bulky/heavy items are sent via Main Freight.

Q: Do you allow pick up from your warehouse in Adelaide and Sydney?

A: Yes, you can pick up from our warehouses. Online orders can take 1-2 days to be processed, so it's best to call us prior to your arrival so we can have your item ready for you. With larger orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24-48 hours prior notice is required.

Q: How long will it take to have my order delivered?

A: Usually around 1-3 business working days. We will dispatch your order from our warehouse within 1-2 business days (depending on weight/size) upon clearance of your payment and confirmation of delivery address. The day your order is dispatched, we will email you the details and the courier company's phone number (upon request). Lead time varies as per the destination. At any stage, you can call (08) 8387 3985 and our friendly staff will inform you of your order status.

Q: Can my order be delivered in the weekend?

A: Unless previously discussed, the courier companies do not deliver on weekends or public holiday's.

Q: What if my order weighs more than 100 kg?
A: If you require delivery to a residential address (private residence) and your order contains any single boxed items over 50 kg, or combination of heavy/large items : (over 100 kg), a tail lift service will likely be required and costs $80, depending on the exact weight and dimensions. The tail lift charge is not included in the shipping calculator on this website and needs to be added to the total if the service is required. Please contact us if you are unsure whether this service will be required for your order.

Q: If I am not home can my order be left at my address?

A: Yes, providing your order is under 100 kg. When checking out, please provide your instructions in the 'Notes' section. For example - 'Please leave around the back of house behind the bins'.

• If goods can't be left at your location (drivers discretion) they will be taken back to the nearest depot where you will need to collect goods at your convenience. Re-sending goods will incur extra delivery charges.
• To prevent paying extra delivery charges, please ensure you provide us with special delivery instructions. 

If you have any questions, please do not hesitate to contact us on (08) 8387 3985 or send us an email here. We are always happy to help you.